Warranty Service Policy
During the first year of ownership of Smith Stone Supply purchased and installed cabinets, all materials or workmanship found to be defective, will be replaced or repaired at our option, upon the return of defective cabinets or parts to the factory in Ogden, Utah.
Upon completion of repairs or replacement of defective cabinets or parts, we will return the items to the customer. In any claim "NO" labor or consequential damage shall be allowed.
We shall not assume, nor authorize any person to assume for us any liability in conjunction with the sale of cabinets by Smith Stone Supply.
Goods of manufacturers sold by us will be guaranteed to the extent allowed by said manufacturer.
Damage by accident, misuse, including but not limited to, excessive moisture or heat, or damage from normal wear and tear, natural color changes from exposure to light, fire, flood, or acts of God, are not covered under this limited warranty.
Countertop Care Information
- Do use coasters under glasses, especially if they contain alcohol or citrus juices.
- Do use trivets or mats under hot dishes or cookware.
- Do dust countertops, islands, vanities and floors frequently.
- Do blot up spills immediately to minimize permanent damage to stone.
- Do clean surfaces regularly with neutral cleaners designed for stone.
- Don't use vinegar, bleach, ammonia, or other general purpose cleaners, bathroom cleaners or tub and tile cleaners.
- Don't use abrasive cleaners such as dry cleaners or soft cleansers.
- Don't use alkaline cleaners not specifically formulated for stone.
No matter how careful you are, spills are going to happen. A quick response and the right solutions can keep spills from damaging your stone or degrading the sealer.
- Etch Marks
- Highly acidic substances such as orange juice, coffee, vinegar, wine, tomato products, mustard and many softt drinks can "etch" marble, limestone, travertine, and granite. Sealing allows you time to wipe up a spill, but it cannot stop a chemical reaction that may leave a dull mark. General cleaners not specifically designed for natural stone are not recommended. These may etch away the polish, discolor the surface, scratch the stone or degrade the sealer. Professional refinishing is the best way to permanently remove etch marks and restore your natural stone's even finish.
- Food Spills
- Scoop up the food with a plastic spone. Blot with dry, white cloth. Spray the area with a neutral stone cleaner and wipe off excess with a clean cloth.
- Liquid Spills
- Blot away the excess with a clean, dry, white cloth while turning the cloth frequently. Spray the area with a neutral stone cleaner and wipe off excess with a clean cloth.
- Let the mud stain dry completely. Remove dried mud with a soft plastic, or nylon brush. Spray the area with a neutral stone cleaner and wipe off excess with a clean cloth. If the stain remains, contact a professional cleaner.
- Oily Stains
- If you identify the stain as having an oil base (from foods like salad, cooking oils, butter or some cosmetics) you may be able to remove the stain using a poultice. A poultice will wick up the stain from deep within the stone.